FAQ

All orders are processed within 5-10 business days, once you've placed your order.

Depending on your location delivery takes between 2-5 business days. You can find more information on area based estimated delivery times on our Shipping Policy page.

We are very conscious of shipping fees and have tried our best to get the best rates for you! If you would like to split shipping costs with another customer, or a friend, in the same area, reach out to us at bronte@bronteintimates.com and we'll see how we can help!

Regrettably we do not ship to P.O. boxes.

Once your order is ready for shipment, you will receive an email with your shipping tracking information and a link to our couriers to track your parcel.

Bronté intimates is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carriers or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

We ship across South Africa, straight to your door! If you require shipment internationally, pop us a message at bronte@bronteintimates.com and we'll hook you up!

If you have not received your order, but it says delivered, please reach out to the shipping carriers or reach out to us at bronte@bronteintimates.com and we'll assist you in locating your parcel.

For hygiene purposes we do not accept returns or refunds. You can take a look at our size guide or reach out to us directly at bronte@bronteintimates.com for more guidance on how to measure yourself. If in the very unlikely case you received a different size to what you ordered, kindly contact us directly within 14 days of receiving your product(s), for the return to be accepted. The item(s) must be returned in it's original packaging, unworn and unwashed.

If in the very unlikely case you received the wrong order, please contact us directly at bronte@bronteintimates.com within 14 days of receiving your product(s), and we will gladly register a return and reimburse you with a gift card, to the value of your purchase. Returns must be returned in its original packaging, unworn and unwashed.

Your garments are hand made locally in the heart of Cape Town by a team of talented seamstresses, who love to hear how happy your order made you!

Its always best to hand wash your beauties in warm water with a mild detergent. If you have to machine wash, it's best to place your intimate wear in a sock bag and wash on a gentle cold cycle.

We accept payments worldwide through Payfast from all Credit, Debit & Cheque cards issued by Visa, Mastercard, American Express, Masterpass and Snapscan.

Yes! Before you add your order to your cart, add a personal message to your product, and we will add a handwritten note with your message in your parcel and package it as a gift.

Yes! Any products marked with a personal message will be packaged separately, with your personal handwritten note. However, we only accept one delivery address per order.

Of course we do! Who doesn't love a bit of retail therapy, paid for by our loved ones ;) To purchase a gift card, navigate to the gift card page, select an amount, enter the recipient's details, set when you want the gift card delivered by email, and pay. After completing checkout, you will receive an email confirmation about the purchase.

Sometimes you're not home to receive your order, and would prefer to have it delivered to your workplace. No problem! Your parcel will arrive in a shipping sleeve and will be completely discreet from your colleagues ;)